Sorry, if you miss your slot and we’re unable to fit you into another slot on the same day then I’m afraid the booking is forfeited and we are unable to offer refunds.
Best to arrive 5 minutes before the time of your booking.
Sorry, no. You may however make an additional booking for the same date/time if available.
Bookings are not named so, yes providing it is for the same number of children and those attending bring with them a copy of the booking confirmation email.
Sorry, no. You will have to cancel your existing booking and make a new one.
The cost is £4.00 per child.
Yes. You may cancel without penalty up to 14 days before your booking date and we will initiate a refund to the card used for payment.
No. Each child place booked includes up to two accompanying grown-ups so if you book 2 places, that includes 4 adults etc.
Yes, bookings are essential as the big man and his elves get extremely busy and we’d hate anyone to be disappointed.
You can find the market and other attractions close to the Whitefriars Shopping Centre and nearby in St Georges Street.