You may cancel a booking up to 7 days prior to the date of your booking and receive a full refund minus any booking fee. Usually, we trigger refunds within 24 hours of cancellation but it may take 7-10 days for funds to reach your account. This is beyond our control.
For cancellations within 7 days of your booking, we are not able to offer a refund. Sorry.
A Booking cannot be rescheduled. You will need to cancel and re-book.
You can manage your booking by visiting https://canterburychristmasmarket.co.uk/account/ and logging in with your email address and password.
Any questions? Please see our FAQ page
A massive thanks to everyone who came along and made this year’s Canterbury Christmas Market such a great event! A special thanks to all of the visitors, performers, Santa, the elves, Mrs Christmas, our valiant band of helpers and, of course, our stall holders!
We hope to see you back in 2025 but for now, have a very happy Christmas and a joyful New Year from all at Rockhopper Events Ltd.