You may cancel a booking up to 7 days prior to the date of your booking and receive a full refund minus any booking fee. Usually, we trigger refunds within 24 hours of cancellation but it may take 7-10 days for funds to reach your account. This is beyond our control.
For cancellations within 7 days of your booking, we are not able to offer a refund. Sorry.
A Booking cannot be rescheduled. You will need to cancel and re-book.
You can manage your booking by visiting https://canterburychristmasmarket.co.uk/account/ and logging in with your email address and password.